Last updated: November 11, 2026
These Terms & Conditions ("Terms") govern your use of uriaid.com (the "Site") and your purchase of products from Aiken Medical Supplies Inc., operating as Uri-Aid ("Uri-Aid", "we", "us" or "our"). By using the Site or placing an order you agree to be bound by these Terms. If you do not agree, please do not use the Site or purchase from us.
You must be at least 18 years of age and capable of entering into a binding contract to purchase products from the Site. By placing an order you confirm that you meet these requirements and that the information you provide is accurate and complete.
Uri-Aid products are single-use urine collection aids intended to assist in collecting urine specimens. They are supplied for use in accordance with the instructions provided with the product.
Your order is an offer to purchase. We will send an order confirmation by email, but a contract is formed only when we ship the products to you. We reserve the right to refuse or cancel any order, including where a product is unavailable, where pricing or product information is in error, or where we suspect fraud. If we cancel an order after payment has been taken we will issue a full refund.
Because our products are single-use hygiene items, all sales are final and we are unable to accept returns or exchanges for change of mind or for products that have been opened.
If a product arrives damaged, defective or incorrect, contact us at manuela@uriaid.com within 7 days of delivery with your order number and photographs of the item and packaging. We will, at our option, send a replacement or issue a refund to your original payment method. Where a return is required we will provide instructions and cover the return shipping cost.
Refunds are processed within 10 business days of approval. Depending on your card issuer it may take additional time for the refund to appear on your statement.
The Site and its content, including text, graphics, logos, images and software, and the Uri-Aid™ and EasyPour™ names and designs, are owned by or licensed to Aiken Medical Supplies Inc. and protected by Canadian and international intellectual property laws. You may not copy, reproduce, distribute or create derivative works from any part of the Site without our prior written consent.
You agree not to use the Site for any unlawful purpose, to interfere with its operation or security, to attempt to gain unauthorised access to any part of it, or to use automated means to extract data from it.
We warrant that products will conform to their description and be free from defects in materials and workmanship on delivery. Except as expressly stated in these Terms and to the extent permitted by law, the Site and products are provided "as is" without any other warranty, express or implied, including implied warranties of merchantability or fitness for a particular purpose.
Nothing in these Terms excludes or limits any warranty, condition or right that cannot be excluded or limited under applicable law, including the Ontario Consumer Protection Act, 2002 and the Sale of Goods Act.
To the maximum extent permitted by law, Aiken Medical Supplies Inc., its directors, employees and suppliers will not be liable for any indirect, incidental, special, consequential or punitive damages, or for any loss of profits, data or goodwill, arising out of or relating to your use of the Site or the products. Our total liability for any claim arising out of a purchase shall not exceed the amount you paid for the products concerned.
You agree to indemnify and hold harmless Aiken Medical Supplies Inc. from any claims, damages, losses and expenses (including reasonable legal fees) arising from your breach of these Terms or your misuse of the Site or the products.
The Site may contain links to third-party websites, including our distributors, and uses third-party services such as Shopify for checkout. We are not responsible for the content, policies or practices of any third party. Your use of third-party sites and services is at your own risk and subject to their terms.
Our collection and use of your personal information is described in our Privacy Policy, which forms part of these Terms.
These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein. You agree to submit to the exclusive jurisdiction of the courts of Ontario, except where applicable consumer protection law gives you the right to bring proceedings in your own province or territory.
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force. Our failure to enforce any right or provision is not a waiver of that right. These Terms, together with our Privacy Policy and your order confirmation, constitute the entire agreement between you and us regarding your purchase.
We may update these Terms from time to time. The version posted on the Site at the time you place an order applies to that order. The "Last updated" date at the top of this page indicates when the Terms were most recently revised.
Aiken Medical Supplies Inc. (Uri-Aid)
80 Elizabeth Street
Milton, Ontario L9T 6R7
Canada
Email: manuela@uriaid.com
Phone: 905-875-3370