Privacy Policy

Last updated: November 11, 2026

Aiken Medical Supplies Inc., operating as Uri-Aid ("Uri-Aid", "we", "us" or "our"), respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect through uriaid.com (the "Site") and our online store, how we use and share it, and the choices you have.

We handle personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy laws.

1. Information We Collect

Information you provide to us

  • Order information – when you purchase a product, we collect your name, billing and shipping address, email address, phone number, and the details of your order. Payment card details are collected and processed directly by Shopify and its payment providers; we never see or store your full card number.
  • Contact information – when you contact us through the form on our Contact page, by email or by phone, we collect your name, contact details and the contents of your message.

Information collected automatically

  • Device and usage information – such as your IP address, browser type, operating system, referring pages, and the pages you view on the Site and the time spent on them.
  • Cookies and similar technologies – small data files placed on your device that are needed to operate the shopping cart and checkout, remember your preferences, and help us understand how the Site is used. See Cookies below.

2. How We Use Your Information

We use the information we collect to:

  • process and fulfil your orders, including arranging shipping and sending order confirmations, invoices and shipping notifications;
  • respond to your enquiries and provide customer support;
  • screen orders for potential risk or fraud;
  • operate, maintain, secure and improve the Site and our products;
  • comply with our legal obligations, including tax and accounting requirements, and the requirements that apply to medical device distributors in Canada; and
  • where you have consented, send you information about our products and services. You may withdraw this consent at any time by following the unsubscribe link in any such message or contacting us.

3. How We Share Your Information

We do not sell or rent your personal information. We share it only with service providers who help us operate our business, and only to the extent necessary for them to perform their services:

  • Shopify Inc. powers our online store, shopping cart and checkout, and processes payments. Shopify's privacy policy is available at shopify.com/legal/privacy.
  • Shipping carriers receive your name, address and phone number in order to deliver your order.
  • Typeform hosts the contact form on our Contact page and receives the information you submit through it.
  • Google provides reCAPTCHA spam protection and web fonts, and Adobe provides web fonts. These services may receive your IP address and browser information when a page loads.

We may also disclose your information where required to do so by law, to comply with a subpoena, search warrant or other lawful request, or to protect our rights and the safety of others.

Some of our service providers are located outside Canada, including in the United States. While your information is in another jurisdiction it may be accessible to that jurisdiction's courts, law enforcement and national security authorities.

4. Cookies

Our Site uses cookies set by Shopify to operate the shopping cart and checkout, prevent fraud and analyse store performance. Most browsers allow you to refuse or delete cookies through their settings; however, if you disable cookies you will not be able to add products to your cart or complete a purchase.

5. Retention

We keep order and transaction records for as long as necessary to fulfil your order and to meet our legal, accounting and regulatory obligations (generally seven years). Contact enquiries are retained for as long as needed to respond to and follow up on your request. We then securely delete or anonymise the information.

6. Security

We use reasonable administrative, technical and physical safeguards to protect your personal information against loss, theft and unauthorised access. Our Site is served over HTTPS and payments are processed through Shopify's PCI DSS compliant checkout. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Your Rights

You have the right to access the personal information we hold about you, to request that it be corrected if it is inaccurate, and to withdraw your consent to our use of it, subject to legal and contractual restrictions. To exercise these rights, contact us using the details below. We will respond within 30 days.

If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada at priv.gc.ca.

8. Children

The Site is not directed to individuals under the age of 18, and we do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or regulatory reasons. The "Last updated" date at the top of this page indicates when it was most recently revised. Your continued use of the Site after changes are posted constitutes your acceptance of the revised policy.

10. Contact Us

If you have questions about this Privacy Policy or our handling of your personal information, please contact our Privacy Officer:

Aiken Medical Supplies Inc. (Uri-Aid)
80 Elizabeth Street
Milton, Ontario L9T 6R7
Canada
Email: manuela@uriaid.com
Phone: 905-875-3370